Returns Policy

Our returns policy complies with the Australian Consumer Law (ACL) to ensure your rights are protected.

Change of Mind

We do not offer refunds or exchanges for change of mind. However, at our discretion, we may provide store credit or an exchange where possible.

Faulty, Damaged, or Incorrect Items

If your item is faulty, significantly different from the description, or unfit for its intended purpose, you are entitled to a repair, replacement, or refund as per the ACL. Please contact us within a reasonable time with proof of purchase and details of the issue.

Return Process

1. Contact our customer service team with your order details.
2. Provide photos or evidence of the issue if required.
3. If eligible, we will guide you through the return, replacement, or refund process.

Exclusions

• Normal wear and tear
• Damage caused by misuse or neglect
• Items marked as “final sale” (unless faulty)

For further assistance, please reach out to our team.